Time is the most precious thing we have.
That’s why we’ve summed up everything important – clearly and simply, so you don’t have to spend your time searching for answers.

⏱️ How long does it take to process my order?
We usually process orders within 4–10 business days. Some items are made to order, and sewing takes around 7 days depending on our current workload.
If you need your order sooner, just let us know – we’ll do our best to make sure your gift arrives in time for a birthday, wedding, or special occasion.

📦 When will my package arrive?
– Slovakia: 1–3 business days
– Czech Republic: 3–5 business days
– International: around 5–14 business days, depending on your location

🌍 Do you ship internationally?
Yes, we ship across the EU, to the United Kingdom, and the USA.
More details are available in our Shipping & Payment section.

💳How can I pay?
You can pay comfortably in the way that suits you best – by bank transfer, card via GoPay, or using Google/Apple Pay.
If you're ordering internationally, we recommend card payment – your bank will automatically convert the amount to your local currency.

🎁Do you offer gift packaging?
We currently offer a selection of gift sets. We're happy to personalize them for you – just get in touch.

✂️Do you offer custom-made products?
Yes – we can adjust sizes or add embroidery. Send us a message and we’ll find the best solution together.

🧵What are your products made from?
All our products are made from our own jacquard-woven fabrics, using a balanced blend of linen and cotton.
We design the patterns ourselves, and the fabrics are woven with precision on jacquard looms.

🧺How should I care for your products?
To ensure the longest life, please follow the care instructions on each item’s label.
Tea towels can be washed at 60 °C, pillowcases and table linens at 40 °C, oven mitts and pot holders by hand or at 30 °C on a gentle cycle.
Air dry, do not bleach, do not dry clean. Iron if needed using the linen setting.
Before first use, we recommend washing at 30 °C with an eco-friendly detergent to remove any fine weaving dust.

🌱What do you do for sustainability?
We work in small batches, repurpose leftover fabrics into small accessories, and partner with a local sheltered workshop.
Everything is made locally and with care. Every piece has meaning.

Will I need to pay customs or VAT when ordering from abroad?

🇺🇸 United States
Orders under $800 USD are not subject to customs duties.
Most of our orders stay well below this limit, so additional fees are very unlikely.

🇬🇧 United Kingdom
Orders under £135 are free from customs duty.
However, UK VAT (20%) and a small courier handling fee (usually £8–12) may be charged upon delivery.
These fees are collected directly by the delivery provider (e.g. Royal Mail, ParcelForce).

Not sure? Send us a message – we're always happy to help.